Contact Us

To check the real-time status of your order, please visit our designated tracking platform: https://www.17track.net/en

Frequently Asked Questions

For quick solutions to common inquiries (e.g., shipping details, returns, product questions), we recommend browsing our FAQ Help Center first—you may find the answer you need instantly.

Get in Touch

If you can’t find a solution in the FAQ or have other concerns, feel free to leave your message via this contact form. We’re here to assist you!

Contact Information

  • Email: support@joyharborz.com
  • TEL:+1 510 751 0182

Office Hours

  • Monday to Friday: 9:00 AM – 5:00 PM (EST)

Response Time

We aim to reply to all inquiries within 1 business day. If you haven’t received a response within this period, please check your spam/junk folder—our messages may occasionally be filtered there.

A kind reminder: To ensure efficient processing, please avoid sending duplicate messages. Multiple submissions may delay our response as we prioritize organizing and addressing each request thoroughly. We appreciate your patience and are committed to assisting you promptly!